Right of withdrawal for consumers

(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.)

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day

• on which you or a third party other than the carrier designated by you has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single order, or
• on which you or a third party other than the carrier designated by you took possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately, or
• on which you or a third party other than the carrier designated by you took possession of the last partial shipment or the last piece, provided that you have ordered goods that are delivered in several partial shipments or pieces, or
• on which you or a third party other than the carrier designated by you took possession of the first goods, provided that you have concluded a contract for the regular delivery of goods over a specified period of time.

• Exclusion of the right of withdrawal:

According to Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB), the right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

This particularly applies to all items that are individually designed and manufactured using the mix-and-match configurator. Returns, exchanges, or cancellations of these items are therefore excluded.

• Please note that returns under the statutory right of withdrawal are only possible for items that are unworn, unwashed, and in perfect condition. This means:

• The goods must not show any signs of use
• Textiles must not have been washed or worn
• Labels, product tags and packaging must be complete and undamaged

Unfortunately, once an item has been worn or washed, returns are no longer possible – regardless of whether the item fits or whether you don’t like it.

For hygiene reasons, the following products are also generally excluded from return:

• Earrings (e.g. earrings, ear cuffs)
• Hair accessories (e.g. scrunchies, headbands)

Defects & Complaints

If, contrary to expectations, a product arrives faulty, please contact me in writing (via email) within 14 days of receipt. Please include relevant photos so I can investigate the issue.

· After this period has expired, or if the item has already been washed or used, I am unfortunately no longer able to accept a complaint. It is then no longer possible to objectively assess the defect, as improper care, incorrect washing, drying, or storage could also be the cause.

The right of withdrawal does not apply to consumers who are not members of a member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

To exercise your right of withdrawal, you must inform us (Johanna Auth (Readers and Dreamers Shop), c/o IP-Management #4178, Ludwig-Erhard-Str. 18, 20459 Hamburg, Germany, email address: contact@readersanddreamers.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, email). You may use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.) - To Johanna Auth (Readers and Dreamers Shop), c/o IP-Management #4178 , Ludwig-Erhard-Str. 18 , 20459 Hamburg, Germany , Email address: contact@readersanddreamers.de - I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only if notification is on paper) - Date ___________ (*) ​​Delete as appropriate.