General terms and conditions of business

§ 1 Validity, definitions

(1) Johanna Auth (Readers and Dreamers Shop), c/o IP-Management #4178, Ludwig-Erhard-Str. 18, 20459 Hamburg, Germany (hereinafter: "we" or "Readers and Dreamers Shop") operates an online shop for goods on the website https://www.readersanddreamers.com. The following general terms and conditions apply to all services between us and our customers (hereinafter: "customer" or "you") in the version valid at the time of the order, unless otherwise expressly agreed. (2) "Consumer" within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. "Entrepreneur" is a natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity. A partnership with legal capacity is a partnership that is endowed with the capacity to acquire rights and incur liabilities.

§ 2 Conclusion of contracts, storage of the contract text

(1) The following provisions regarding the conclusion of a contract apply to orders placed via our online shop at https://www.readersanddreamers.com. (2) Our product presentations on the internet are non-binding and do not constitute a binding offer to conclude a contract. (3) Upon receipt of an order in our online shop, the following provisions apply: The customer submits a binding contractual offer by successfully completing the ordering process provided in our online shop. The order is processed in the following steps:

1. Selection of the desired goods,
2. Adding the products by clicking on the corresponding button (e.g. “Add to cart”, “Add to shopping bag” or similar),
3. Checking the information in the shopping cart,
4. Calling up the order overview by clicking on the corresponding button (e.g. “Continue to checkout”, “Continue to payment”, “To order overview” or similar),
5. Entering/checking address and contact details, selecting the payment method, confirming the terms and conditions and cancellation policy,
6. If the agreed quality of the goods deviates from their usual quality and conditions of use, confirmation of a negative quality agreement,
7. Complete your order by clicking the "Buy now" button. This constitutes your binding order.
8. The contract is concluded when you receive an order confirmation from us to the specified e-mail address within three working days.

(4) In the event of conclusion of the contract, the contract is concluded with Johanna Auth (Readers and Dreamers Shop), c/o IP-Management #4178, Ludwig-Erhard-Str. 18, 20459 Hamburg, Germany. (5) Before ordering, the contract data can be printed out using the browser's print function or saved electronically. The processing of the order and transmission of all information required in connection with the conclusion of the contract, in particular the order data, the General Terms and Conditions and the cancellation policy, takes place via email after you have triggered the order, partly automatically. We do not save the contract text after the contract has been concluded. (6) Input errors can be corrected using the usual keyboard, mouse and browser functions (e.g. the browser's "back button"). They can also be corrected by aborting the ordering process prematurely, closing the browser window and repeating the process. (7) The processing of the order and transmission of all information required in connection with the conclusion of the contract takes place via email, partly automatically. You must therefore ensure that the email address you have provided to us is correct, that receipt of the emails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.

§ 3 Subject of the contract and essential characteristics of the products

(1) The subject matter of our online shop is:

1. The sale of goods. The specific goods offered can be found on our product pages.

(2) The essential characteristics of the goods can be found in the item description. If the agreed quality of the goods deviates from their usual quality and usage requirements, this will be expressly stated in the item description (negative quality agreement). If the customer has given their express consent to the negative quality deviation, this defines the subject matter of the contract.

§ 4 Prices, shipping costs and delivery

(1) The prices listed in the respective offers, as well as the shipping costs, are total prices and include all price components, including all applicable taxes. (2) The respective purchase price is to be paid before delivery of the product (prepayment). If prepayment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless we have agreed on a later due date with you. The payment methods available to you are shown under a correspondingly labeled button in the online shop or in the respective offer. Unless otherwise stated for the individual payment methods, payment claims are due immediately. If you select a payment method offered via the "PayPal" payment service, payment is processed via PayPal; PayPal may also use the services of third-party payment service providers for this purpose. If we also offer payment methods via PayPal for which we make advance payments to you (e.g., purchase on account or installment payments), we assign our payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically named to you. Before accepting our assignment declaration, PayPal or the payment service provider commissioned by PayPal will conduct a credit check using the transmitted customer data. We reserve the right to refuse the selected payment method if the result of the check is negative. If the selected payment method is accepted, you must pay the invoice amount within the agreed payment period or at the agreed payment intervals. In this case, you can only make payments to PayPal or the payment service provider commissioned by PayPal with debt-discharging effect. However, even in the event of an assignment of claims, we remain responsible for general customer inquiries, e.g., regarding goods, delivery times, shipping, returns, complaints, cancellation notices and returns, or credit notes. If you select a payment method offered via the "Shopify Payments" payment service, payment processing will be carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments will be communicated to you in our online shop. Stripe may use other payment services to process payments, for which special payment terms may apply, which you may be informed of separately. Further information on "Shopify Payments" is available online at https://www.shopify.com/legal/terms-payments-de. (3) In addition to the stated prices, shipping costs may apply for the delivery of products unless the respective item is marked as free of shipping costs. The shipping costs will be clearly communicated to you again on the offers, in the shopping cart system, if applicable, and on the order overview. (5) Unless clearly stated otherwise in the product description, all products offered are ready for immediate dispatch (delivery time: 14-21 working days after receipt of payment). If delivery of the goods fails for reasons for which you are responsible, you will bear the reasonable costs incurred by us as a result. This does not apply to the costs of delivery. (6) Delivery is made to individual countries and can be found on the 'Frequently Asked Questions' page. (7) For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which must be borne by you. These include, for example, costs for money transfers by credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties). Such costs may also arise with regard to money transfers if the delivery is not made to a country outside the European Union, but you make the payment from a country outside the European Union.

Vouchers are provided via email. Vouchers that can be purchased through our online shop (hereinafter "gift vouchers") can only be redeemed in our online shop, unless otherwise stated on the voucher. Gift vouchers and any remaining balance on gift vouchers can be redeemed until the end of the third year following the year in which the voucher was purchased. Any remaining balance will be credited to your account by the expiration date. Gift vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible. Only one gift voucher can be redeemed per order. Gift vouchers can only be used to purchase goods and not for the purchase of additional gift vouchers. If the value of the gift voucher is insufficient to cover the order, one of the other payment methods offered by us can be selected to settle the difference. The balance on a gift voucher will not be paid out in cash and will not bear interest. The gift voucher is transferable. The seller may make a payment to the respective holder who redeems the gift voucher in the seller's online shop, discharging his or her liability. This shall not apply if the seller has knowledge or grossly negligent ignorance of the lack of authorization, incapacity to act or lack of authority to represent the respective owner.

§ 5 Right of retention, retention of title

(1) You may only exercise a right of retention if the claims relate to the same contractual relationship. (2) The goods remain our property until the purchase price has been paid in full.

§ 6 Right of withdrawal

As a consumer, you have a right of withdrawal. This is governed by our cancellation policy .

Exclusion of the right of withdrawal:

According to Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB), the right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

This particularly applies to all items that are individually designed and manufactured using the mix-and-match configurator. Returns, exchanges, or cancellations of these items are therefore excluded.

The right of withdrawal does not apply to consumers who, at the time of

are not a Member State of the European Union at the time of conclusion of the contract and whose

sole residence and delivery address at the time of conclusion of the contract outside

of the European Union.

§ 7 Contract language

Different languages ​​are available for concluding the contract.

Specific language selection is displayed in the online shop: English and German.

§ 8 Liability

(1) Subject to the following exceptions, our liability for breaches of contractual obligations and tortious acts is limited to intent or gross negligence. (2) We shall be liable without limitation for slight negligence in the event of injury to life, limb, or health, or for breach of a material contractual obligation. If we are in default of performance due to slight negligence, if performance has become impossible, or if we have breached a material contractual obligation, liability for resulting material damage and financial loss is limited to the damage typically foreseeable for the contract . A material contractual obligation is one whose fulfillment is essential for the proper execution of the contract, the breach of which jeopardizes the achievement of the contract's purpose, and on whose compliance you can regularly rely. This includes, in particular, our obligation to act and fulfill the contractually owed service, which is described in Section 3.

§ 9 Warranty

(1) The warranty is governed by statutory provisions. (2) For businesses, the warranty period for delivered goods is 12 months. (3) As a consumer, you are requested to immediately inspect the item/digital goods or the service provided upon contract fulfillment for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so will, of course, have no effect on your statutory warranty claims.

§ 10 Final provisions/dispute settlement

Applicable law. All legal relationships between you and us are governed by the laws of the Federal Republic of Germany, excluding the laws governing the international sale of movable goods. If you are acting as a consumer, this choice of law applies only to the extent that the protection granted to you is not withdrawn by mandatory provisions of the law of the country in which you have your habitual residence. Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who are not members of a member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

Alternative dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.